Frequently Asked Questions (FAQ)

Welcome to the Leviro FAQ page. We’ve put together answers to common questions so you can shop with confidence. If you still need assistance, don’t hesitate to reach out — our team is always happy to help.

Question #1: How long will it take to receive my order?

Answer:
Here’s the standard delivery timeline:

• Order cutoff: 5:00 PM (GMT), Monday to Friday. Orders placed after this time are processed the next working day.
• Handling time: 1–2 business days (Monday to Friday).
• Transit time: 4–6 business days (Monday to Friday).
• Estimated delivery window: 5–8 business days in total.

You can track your parcel on our Order Tracking page. For more details, please see our Shipping Policy.

Question #2: Do you offer free shipping?

Answer:
Yes, all UK orders include free shipping. For full details, visit our Shipping Policy.

Question #3: What if I receive a defective product?

Answer:
If your order arrives faulty or damaged, we’ll replace it at no cost. Simply contact us within 30 days to arrange the return. Full details are available in our Return Policy.

Question #4: Can I cancel my order after it’s placed?

Answer:
Yes, cancellations are possible within 24 hours of placing your order. Contact us as soon as possible and we’ll take care of it.

Question #5: What is your return policy?

Answer:
We offer a simple, hassle-free return process. Please review our Return Policy for details.

Question #6: When will I get my refund after returning a product?

Answer:
Refunds are processed after we inspect the returned item. Funds usually appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for full information.

Question #7: Do you offer any warranties or guarantees on your products?

Answer:
Yes, all purchases come with a 30-day product guarantee. More details can be found in our Return Policy.

Question #8: How can I contact customer support?

Answer:
You can reach us via our Contact Us page or by emailing info@leviroshop.com.

Question #9: Do you ship internationally?

Answer:
No, we currently only ship orders within the United Kingdom.

Question #10: Do you have a physical store location I can visit?

Answer:
No, Leviro is an online-only retailer. This allows us to keep prices competitive and offer a curated range of fashion items delivered directly to your door.

Question #11: How can I exchange or return a product?

Answer:
You can exchange or return your purchase within 30 days of delivery. To get started, email us at info@leviroshop.com and we’ll guide you through the process. Full instructions are available in our Return Policy.

Question #12: How can I track my order?

Answer:
Once shipped, you’ll receive a confirmation email with tracking information. You can also track your order anytime on our Order Tracking page.

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Contact Information

Store Name: Leviro
Address: 207 Regent Street, London W1B 3HH, United Kingdom
Email: info@leviroshop.com
Phone: +44 204 577 2798

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all customer emails within 1–2 business days.