Refund policy
Leviro Returns & Refunds Policy
At Leviro, we want you to feel completely confident shopping with us. If for any reason you’re not fully satisfied with your order, we provide a clear and hassle-free returns and refunds process.
Return Guidelines
- Return Window: Items can be returned within 30 days from the delivery date.
- Condition of Items: Returned products must be unworn, in their original condition, and include all original packaging, labels, and tags.
- Easy Returns: Our customer support team is here to help you throughout the entire process.
Return Shipping Costs
- Damaged, Faulty, or Incorrect Orders: If you receive a faulty, damaged, or incorrect item, we will cover all return shipping costs.
- Voluntary Returns (Change of Mind or Exchanges): If you decide to return your order for any other reason, such as a change of mind or wanting a different size or color, you are responsible for the return shipping costs. Please note that any original shipping fees (if applicable) are non-refundable.
Exchanges
Need a different size, color, or item? No problem — simply contact us and we’ll guide you through the exchange process. Please note that shipping costs for exchanges are the responsibility of the customer.
Defective or Damaged Items
We strive to deliver every order in perfect condition. If you receive a defective or damaged item, please contact us within 7 days of delivery at info@leviroshop.com. Our team will promptly review your case and arrange either a replacement or a full refund, depending on your preference and product availability. Return shipping for faulty items will be covered entirely by us.
How to Return an Item
- Contact Us: Email info@leviroshop.com with your order number and reason for return.
- Prepare the Item: Repack the product in its original packaging with all labels and accessories included.
- Send It Back: Follow the return instructions provided in your return authorization email.
Refund Process
- Inspection: Once your return is received, we will inspect it to confirm it meets the return conditions.
- Timeline: Refunds are typically processed within 7 business days, though the exact timing may vary depending on your bank or payment provider. Refunds are always issued to the original payment method.
- Non-Eligible Returns: If the returned item does not meet the criteria, it may be sent back to you at your expense.
Order Cancellations
Orders can be cancelled if they have not yet been processed or shipped. To cancel, contact us at info@leviroshop.com. Once an order has been dispatched, it can no longer be cancelled, but you may still return it after delivery.
Non-Returnable Items
For hygiene and safety reasons, certain fashion items may be non-returnable (e.g. underwear, swimwear, or earrings). This will always be clearly stated on the product page before purchase.
Return Address
Once your return has been authorized, you’ll receive instructions on where to send your item back. For transparency, our primary return address is:
207 Regent Street, London W1B 3HH, United Kingdom
Your Statutory Rights
This policy does not affect your statutory rights under UK consumer protection laws.
Contact Information
Store Name: Leviro
Address: 207 Regent Street, London W1B 3HH, United Kingdom
Email: info@leviroshop.com
Phone: +44 204 577 2798
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all customer emails within 1–2 business days.